A'cross Travellers Bureau TOKYO

*If a reservation was made within 45 days of departure, the cancellation fee will follow the regulations as written below, whether the deposit had been paid or not.
*All cancellation charges are calculated based on the original departure date.
*You can cancel the reservation at any time. Charges apply depending on when you cancel in accordance to the cancellation policy below.
*In case of cancellation, please let us know immediately : please contact directly to the staff in charge during business hours.

More than 30days before departure	FREE
30-15days before departure	¥3,000per at once
14days before departure	same as cancellation charge

*Departures between 25APRIL-5MAY, 5-15AUGUST, and 20DECEMBER-5JANUARY are defined as peak season.
*When you request us the early issuance of tickets for the purposes of obtaining a visa or other reason we will issue your ticket. But in this case, if you cancel, 100% cancellation fee will be charged.
*Please note that the bank transfer fee is not included in the fees above.
*Changing a reservation to a date 1 month after the original departure date is considered to be a new reservation.
i.e. cancellation fee is charged and a new booking is created.
*Applicable change fees are based on the departure date, not based on the return date.
* In some cases, changing of the return flight’s rules and conditions (eg, from fix ticket to open or oneway to round trip) is considered as a cancellation and a new booking.

The cancellation policy above applies to your requested reservation:
If the cancellation policy does not apply to your requested reservation the special policy below shall be applied

<REFUNDS>
*Refunds will be made by bank transfer only. Please note that procedures of refunds after the issuance of tickets may take some time. For refunds necessitated as a result of cancellations for personal reasons, we ask you to pay the handling fee for the bank transfer. Please note that there are some financial institutions which we cannot accept. For more information, please inquire to the staff in charge.
*No charges or refunds will be allowed after your departure.
*If you do not use the next/return ticket, it will automatically be cancelled with no refund.
*We cannot refund for the partly used tickets. i.e. unused flights (sectors)

Please read the following very carefully.The terms of our customer contract assume that you understand the following points:

<MAKE A RESERVATION>
* Your name must be the same as on your passport
You wili not be able to board the airplane if there is even a singie letter inistakeoin such case,a new ticket has to be issued and no refund is possible for the incorrect ticket.So please pay attention to the schedule,the splling of your name and gender on the voucher.lf they are not correct,please tell us immediatety.For our confirmation,we need a copy of your passport.
* Please check for valid visa requierments for your destination and transit countries.
If you do not have the required visa,we cannot be held responsible
So please check whether you need a visa or not,and the validity of your passport.
Alternatively we can handle visa applications for many countries in place of yout(Handling fee is charged)
If you arrange your visa by yourself,please send us a copy.
*Emergency handiing charge
An emergency handling fee of¥3,000 is needed if you apply for your ticket within 3 days of your departure date(not counting Saturday,Sunday and Nationat holidays)
*In case of ``Waiting List"
Deposit(¥20,000 per person or full payment)is required even though your reservation is not confirmed.
lf we are unable to confirm your seat before your departure fromJapan,your deposit will be refunded by bank transfer

<YOUR TICKET>
Your ticke wili be handed to you at the airport on your departure date.
Ptease find our counter as written on the PASSENGER VOUCHER.
lf you wish us to send your ticket before your departure date,we charge one tirne delivery fee of¥1,200 (to Hokkaido or Okinawa¥2,000)
The same charge applies to delivery of hotel coupons and other valuable documents.

<ON THE DAY YOUR DEPARTURE>
Please do not be late for check in,EspeciaHy during peak season,please come earlier than usual.

<RECONFIRMATION>
Please reconfirm your reservation for your riext/return flight at least 72hours(3 days)prior to your departuresif faiture to reconfirm your ticket results in the cancetiation of your reservation,we wili not be held responsible.

<EXEMPTION FROM RESPONSIBILITY>
We will not be responsible for any damages caused in the following cases
☆When you can not board the fiight,or were not allowed through the immigration control office at the airport in Japan or in the country of your destination,because you did not hold a proper visa,or your passport expired,or your passport was invalid according to the country regulatlons in regard to expiration date,or you donit hold proper documents,
This applies also to minors or children travelling with you.
☆When you come late to the airport for check in and you rnissed the flight
☆When you did not make reconfirmation within72 hours before your departure,and your returning flight was cancelled.
☆When your flight was cancelled, delayed or out‐ of‐service due to natural disasters, calamity, vvar, riot,terrorisrn, hijaking,strilke or technical problenl of the airline.
☆When your reservation was cancelled or you can not get a seat because the airline company overbooked the flight.
☆When your ticket or passport、was lost or stolen.
☆When you could not reserve the return flight of your open ticket.

<PLEASE NOTE THE FOLLOWING>
★When you use several airlines and faii to catch the next connecting flight due to some problem with the first airline, we cannot take responsibility for such matters.
★If you donot take one of the flights,your reservation will be cancelled,and the rest of the tickets cannot be used.

(These notices are based on the regulations issued on April 1st 2005)